Customer Support
Welcome to China Help Shop, your go-to destination for Chinese culture items, Feng Shui blessings items, and custom services. If you have any questions, need assistance, or wish to handle returns, refunds, or exchanges, we’re here to assist!
Returns, Refunds, and Exchanges
If you need to return, request a refund, or exchange an item, please reply directly from the order confirmation email we sent you after you completed your purchase. Using this email helps us:
- Verify Your Order: It ensures we have accurate information about your purchase, which speeds up the process.
- Prevent Spam: It helps us filter and prioritize legitimate requests and prevent fraudulent claims. Protect both you and us from spam and fraudulent requests by using the verified email thread.
- Streamline Communication: It allows us to quickly locate your order details and address your request efficiently.
If you could not find the order confirmation email address, don’t worry about it. you can contact us at info@shop.chinahelp4u.com. However, this way you need to provide us your order ID (number), name, billing email address, or the listing URLs.
Important: If you do not see the order confirmation email in your inbox, please check your spam or junk folder.
Customization Inquiries
For personalized items or custom orders:
Email: info@shop.chinahelp4u.com
Provide as many details as possible about your customization request to help us fulfill your vision.
Wholesale Inquiries
Interested in wholesale opportunities? Contact us for more details:
Email: info@shop.chinahelp4u.com
Include your business details and product interests for a quicker response.
We look forward to assisting you and ensuring a delightful experience with us.